Privacy Policy for LivePlant App

Effective Date: 19th March 2026
Last Updated: 7th April 2026

This Privacy Policy explains how LivePlant App collects, uses, stores, and shares information when you use the LivePlant mobile application and its related in-app features and services.

This Privacy Policy applies to the LivePlant app only. It does not apply to your use of any separate LivePlant website unless that website links to its own privacy policy.

If you do not agree with this Privacy Policy, please do not use the LivePlant app.

1. Contact Information

If you have questions or privacy-related requests, you can contact us at:

Business Name: LivePlant App
Email: support@liveplantapp.com
Country/Region: India

2. Information We Collect

We collect information you provide directly, information collected automatically through the app, and information received from service providers used to operate the app.

A. Account Information

When you create or use an account, we may collect:

  • your email address;
  • your password, if you sign up with email and password;
  • your display name or profile name;
  • your authentication provider, such as email login, Google Sign-In, or Sign in with Apple;
  • account identifiers needed to authenticate and secure your access.

B. Plant Content and User Content

When you use LivePlant features, we may collect:

  • plant photos you upload or capture for plant identification;
  • plant photos you upload or capture for plant disease diagnosis;
  • eligible healthy plant-identification photos from scans submitted while using a signed-in account after accepting the in-app scan consent notice, which may be shown in the app’s shared plant encyclopedia;
  • gallery or plant progress photos you choose to upload;
  • plant names, saved plants, notes, reminder settings, care logs, and related plant history;
  • diagnosis-related results and issue records linked to your saved plant data.

C. Location Information

If you allow location access, we may collect:

  • device location coordinates;
  • city, region, and country derived from your device location;
  • local weather-related context used to personalise plant care information.

Location permission is optional. The app can still be used without location access, but some weather-based and location-based care features may be limited.

D. Notification Information

If you enable push notifications, we may collect and use:

  • push subscription identifiers or device tokens;
  • notification permission status;
  • reminder delivery events and related notification records.

E. Subscription and Purchase Information

If you purchase, restore, or manage premium access, we may collect or receive:

  • subscription and entitlement status;
  • product identifiers;
  • trial status;
  • renewal and expiration status;
  • purchase restoration status;
  • limited subscription management metadata.

Payments for iOS in-app purchases are processed by Apple. We do not receive your full payment card information.

F. Technical and Device Information

We may collect limited technical information necessary to operate, secure, and improve the app, such as:

  • app version;
  • device platform and operating system;
  • authentication session data;
  • identifiers used for notifications, subscriptions, and security;
  • standard logs for debugging, fraud prevention, and service reliability.

G. Support Communications

If you contact us for help, we may collect:

  • your name;
  • email address;
  • the contents of your message;
  • any screenshots, attachments, or support information you provide.

3. How We Collect Information

We collect information:

  • directly from you when you create an account, upload content, save plants, set reminders, subscribe, or contact us;
  • automatically when you use the app and enable optional features such as notifications or location;
  • from third-party login providers if you use Google Sign-In or Sign in with Apple;
  • from service providers that help us operate subscriptions, authentication, storage, notifications, weather features, and AI-assisted plant analysis.

4. How We Use Information

We use your information to:

  • create and manage your account;
  • authenticate users and secure app access;
  • identify plants from uploaded images;
  • diagnose plant diseases from uploaded images;
  • add eligible healthy scan photos from signed-in accounts to the shared encyclopedia gallery shown inside the app after you accept the in-app scan consent notice;
  • review and act on reports about shared encyclopedia images, including removing images where appropriate;
  • save and sync your plant collection, reminders, notes, photos, and care history;
  • provide optional location-based weather and personalized care guidance;
  • send push reminders and notification-related updates if you enable them;
  • manage premium access, restore purchases, and enforce free-plan usage limits;
  • improve app functionality, security, and reliability;
  • respond to support requests;
  • comply with legal obligations and enforce our terms.

We do not sell your personal information.

5. AI and Automated Processing

LivePlant uses AI-assisted processing for certain features, including plant identification and plant disease diagnosis.

When you use these features, we may send relevant inputs, including plant photos and limited context such as plant name or optional location/weather context, to third-party AI processing services in order to generate the requested result. Currently, AI processing is performed by Google (Gemini) accessed through the OpenRouter API service.

We send these inputs only for the purpose of generating the requested identification or diagnosis result. Third-party AI processing is subject to the applicable data handling, security, and retention practices of those service providers and their terms and policies.

If you do not want a photo or related context to be processed by third-party AI services, do not use these AI-powered features.

If you continue through the in-app scan consent notice while using a signed-in account, eligible healthy plant-identification photos may also be stored by LivePlant and displayed to other users inside the in-app encyclopedia. Shared encyclopedia photos are removed when the contributing account is deleted.

If location access is enabled, your device location coordinates may be sent to reverse-geocoding and weather service providers to derive approximate location and weather context. Derived location or weather context may also be sent alongside the plant photo to improve the accuracy of region-specific identification results.

AI-generated results may not always be accurate, complete, or suitable for every situation.

6. Location Data

If you choose to allow location access, the app may use your location to:

  • retrieve local weather conditions;
  • personalize plant care recommendations;
  • improve region-specific plant information.

To provide these features, we may send your device location coordinates to third-party reverse-geocoding and weather service providers in order to derive approximate location details and local weather conditions.

Location access is optional, and the app can still function without it.

You can revoke location permission at any time through your device settings.

7. Push Notifications

If you enable push notifications, we may use notification-related information to:

  • send plant care reminders;
  • manage reminder delivery;
  • associate reminders with your app account on your device.

You can disable push notifications in your device settings at any time.

8. How We Share Information

We may share information with trusted service providers that help us operate the app. Based on the current LivePlant app setup, these may include:

  • Supabase for authentication, database services, server functions, and file storage;
  • RevenueCat for subscription and entitlement management;
  • Apple for iOS in-app purchases, billing, subscription management, and Sign in with Apple;
  • Google for Google Sign-In, if you choose that sign-in method;
  • OneSignal for push notifications;
  • OpenRouter and underlying AI model providers used through OpenRouter for plant identification and disease diagnosis;
  • Nominatim / OpenStreetMap for reverse geocoding device coordinates into city, region, and country information;
  • WeatherAPI for weather-related functionality.

We may also disclose information:

  • if required by law, legal process, or government request;
  • to protect the rights, safety, and security of LivePlant, our users, or others;
  • in connection with a merger, financing, acquisition, reorganization, or sale of assets.

9. Data Retention

We retain information for as long as reasonably necessary to provide the app and fulfill the purposes described in this Privacy Policy, including legal, accounting, dispute-resolution, fraud-prevention, and security purposes.

In general:

  • account data is retained while your account is active;
  • plant content, saved plants, reminders, notes, and uploaded images are retained until deleted by you or until your account is deleted, subject to limited backup and legal retention needs;
  • shared encyclopedia photos contributed by you are removed if you delete your account;
  • subscription and transaction-related records may be retained as needed for compliance and accounting;
  • technical logs may be retained for a limited period for security and reliability.

10. Your Choices and Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, or request a copy of your personal information.

You may also control certain data practices directly in the app or on your device:

  • Location: You can deny or revoke location permission in device settings.
  • Push Notifications: You can disable notifications in device settings.
  • Google or Apple Sign-In: You may manage linked access through the relevant provider account.
  • Account Deletion: If account deletion is available in the app, you may use that feature. You may also contact us at support@liveplantapp.com to request deletion.

We may retain certain information where required by law or for legitimate business purposes, including fraud prevention, security, and subscription recordkeeping.

11. Children’s Privacy

LivePlant is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the app, contact us at support@liveplantapp.com, and we will take appropriate steps to investigate and, where appropriate, delete the information.

If the law in your region requires a higher minimum age, that higher age standard will apply.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

13. International Processing

Your information may be processed and stored in countries outside your own, including where our service providers operate. By using the app, you understand that your information may be transferred to and processed in countries with different data protection laws than those in your country of residence.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may revise the “Effective Date” above and take additional steps where required by law. Your continued use of the LivePlant app after an updated Privacy Policy becomes effective means you acknowledge the revised Privacy Policy.

15. Contact Us

If you have any questions or privacy requests regarding the LivePlant app, contact us at:

LivePlant App

Email: support@liveplantapp.com
Country/Region: India